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FAQs

Frequently Asked Questions

What are the advantages of purchasing a bus ticket with Shrinath Travels?

Shrinath Travels is India's largest bus tickets company and therefore, you will find the largest option of bus seats on the site. Some of the advantages of dealing with us are:


Do I need to register to use Shrinath Travels?

No. Shrinath Travels does not require its customers to go through a tedious registration process.

Does booking online cost me more?

Not at all! The price of the bus ticket is the same as you would get from the bus operator too.The price of hotel voucher is the same or sometimes discounted depending on the season/time.

Is it mandatory to take a printout of the ticket?

It depends on the bus operator you have booked your ticket with. Even mTickets are available on Shrinath Travels. For operators that support mTickets, the SMS that is sent to your mobile can be produced at the time of boarding and you will be allowed to travel. For operators that do not support mTickets it is a must to take a printout of the e-ticket and produce it at the time of boarding. The e-ticket is sent to the e-mail ID provided at the time of boarding. To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.

What is an mTicket?

An mTicket is an SMS that is sent to your mobile on booking a ticket with select operators. This SMS has the TIN number and the PNR number along with other ticket related information. It can be used to board the bus. Please note that not all operators accept mTickets. To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.

I didn't receive my mTicket. Can you re-send it?

You can generate your mTicket online. Click on the Print/SMS ticket link on the home page on www.Shrinath Travels.in. Enter your TIN number mentioned on the e-ticket we e-mailed you. Choose the SMS option and click on Submit. In case you don't have a copy of the e-ticket either, contact our call center and our executive will assist you.

Your site shows me a request button when I search for my route. What is this?

Seats for some of the buses are not readily available with redBus. In such cases, we will take the trouble of helping customers by getting wanted seats from the bus operator and providing it to customers. Therefore, if you see a request button, it's recommended that you leave your contact details there and a redBus executive will try to arrange a ticket for you. Alternately, you can call us and get live help from our executives.

I have placed a request. How much time will it take to hear from you now?

We will call you basis the requests queue and date of journey. At times we are inundated with requests and this may cause a delay in the time we may take to get back to you. If you face such a delay, it's best to call us up and check on the status of your request.


Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?

Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.

How can I order a home delivery?

To order a home delivery, contact us at any of our call centers. Our executive will book a ticket for you and have it home delivered at a time most convenient to you. You can also order a home delivery online (except for same day travel). We have home delivery as a payment option on the payment page. You can leave your delivery preferences there. We will call to confirm the details you have provided us and dispatch the ticket.

I don't have a credit card. Can I still buy a bus ticket?

Sure you can. You can call us and book your bus ticket over the phone. You can get the tickets home delivered at a cost of Rs.40 and pay cash on delivery.


Can I cancel my ticket online?

Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our call center. However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service.

How can I cancel my bus ticket online?

You need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.